Santee Cooper Implements Enhanced Customer Platform

Santee Cooper, South Carolina's largest public power provider, has implemented Oracle Utilities Customer Cloud Service to enhance customer operations for its electric account holders. By moving its customer platform to the cloud together with its existing Oracle's SaaS meter solution, the utility now has a modern customer platform to increase system reliability and free resources for service innovation.

Already, Santee Cooper's nightly billing processes are running on average three hours faster and communication overhead between modules has been drastically reduced. Red Clay's optimization work also reduced the daily batch job schedule in half, from 13 hours to 6.5 hours, delivering immediate operational improvements and cost savings.

Established in 1934, Santee Cooper is a not-for-profit, state-owned utility committed to community wellbeing and sustainable service delivery. The organization provides a broad spectrum of services, including wholesale and retail electric generation, transmission, distribution, and wholesale water sales. The utility's customer base includes over 200,000 retail electric customers.

"Oracle's cloud platform has rapidly improved our customer and metering operations, empowering us to increase dedicated resources for priority customer service and growth initiatives," said Christy Wyndham, director of Technology Strategy and Gov Office, Santee Cooper. "Thanks to our partners at Oracle and Red Clay who supported us every step of the way, we were able to navigate this transition smoothly and confidently."