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Columbus, Georgia-based Aflac Incorporated (NYSE: AFL) said on June 20, 2025, it identified suspicious activity on its network in the United States.
The incident was discovered June 12, 2025, company officials said.
"We promptly initiated our cyber incident response protocols and stopped the intrusion within hours. Importantly, our business remains operational, and our systems were not affected by ransomware," the company said in a statement.
The statement added, "We continue to serve our customers as we respond to this incident and can underwrite policies, review claims, and otherwise service our customers as usual. This attack, like many insurance companies are currently experiencing, was caused by a sophisticated cybercrime group. This was part of a cybercrime campaign against the insurance industry."
Aflac said it has engaged leading third-party cybersecurity experts to support its response to the incident.
"While the investigation remains in its early stages, in the spirit of transparency and care for our customers, we are sharing that our preliminary findings indicate that the unauthorized party used social engineering tactics to gain access to our network," Aflac's statement said. "Additionally, we have commenced a review of potentially impacted files."
It is important to note, Aflac said, that the review is in its early stages, and "we are unable to determine the total number of affected individuals until that review is completed."
The potentially impacted files contain claims information, health information, social security numbers, and/or other personal information, related to customers, beneficiaries, employees, agents, and other individuals in our U.S. business, Aflac said.
"We remain committed to caring for and supporting our customers," the company said. "While our teams work to review the potentially impacted data and determine the specific information involved, we are offering any individual who contacts our dedicated call center free credit monitoring and identity theft protection, and Medical Shield for 24 months."
It urged people to call the company's call center at 1-855-361-0305 which was scheduled to open June 20 at 8:00 a.m. Eastern Time.
The call center will be available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time, Saturday from 9:00 a.m. to 5:30 p.m. Eastern Time and Sundays from 10:00 a.m. to 4:00 p.m. Eastern Time until the end of June and excluding major U.S. holidays.
"We regret that this incident occurred," Aflac said. "We will be working to keep our stakeholders informed as we learn more and continue investigating the incident."
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection for nearly seven decades to millions of policyholders and customers through its subsidiaries in the U.S. and Japan.
Aflac Group Insurance is based in Columbia, South Carolina.
In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.
In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force.
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